FAQ’s

💬 Frequently Asked Questions (FAQs)

1. Do you ship internationally?

Yes! We offer secure international shipping to the US, UK, EU, and other global locations. All orders are trackable, and we ensure safe, elegant delivery.

2. What materials do you use in your jewelry?

Our pieces are crafted using 925 sterling silver, 24K/18K gold plating, moissanite, pearls, and other ethically sourced materials designed for beauty and durability.

3. Can I customize a jewelry piece?

Absolutely! Many of our items offer personalization options, from custom engraving to curated gift box sets. Reach out to our team for bespoke orders or special requests.

4. Are your pieces suitable for gifting?

Yes. All orders come in elegant, gift-ready packaging, making them perfect for anniversaries, proposals, weddings, or any meaningful occasion.

5. How should I care for my Uniqueura jewelry?

To preserve shine and longevity, store your jewelry in a dry, cool place and avoid contact with moisture, perfumes, or harsh chemicals. Use a soft cloth for gentle cleaning.

6. What if I have an issue with my order?

We’re here to help. Please contact our support team within 7 days of receiving your item, and we’ll work to resolve the issue quickly and fairly.

7. What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

8. Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.

10. How do I cancel my order?

Orders can't and will not be cancelled after 24 Hours! Unless  the wrong item was ordered. If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.

11. How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

12. Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

For further information please contact our support staff.